FREE SHIPPING ON SELECTED ITEMS WITH 365 DAYS NO HASSLE RETURNS + FREE RETURN SHIPPING!
Get free shipping on over a thousand items sitewide. Look for items marked with Free Shipping. Free shipping is only on eligible orders shipped within the continental United States. Not available for shipments to APO/FPO addresses or P.O. Boxes. If order includes items not eligible for free shipping, then all items in the order will NOT qualify for free shipping.
We offer Free Economy Ground Shipping (5-7 Business Days) on orders over $149 (see exclusions below) shipped within the continental United States. Not available for shipments to APO/FPO addresses or P.O. Boxes. Make sure to take Free Shipping into account when comparing prices.
If you are unsatisfied with something you bought from us, you may send it back within 365 days of receipt, and we shall be happy to issue store credit or exchange. ( We don't offer refunds! ) The purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or products that's on our not returnable list. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs and 20% restock fee will be deducted from your store credit . Please contact us if you need more information about shipping or determining if this product is returnable.
You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
Returning a Purchase
- Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an "RA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
- Wrap the package carefully. All returned products must be in their original condition and packaging.
- Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
- It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.
- Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear via the payment method that you used.
- Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
- All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns.
- Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your store credit ( We don't offer refunds! ) will be processed less a 20% restock fee and actual shipping costs for returned merchandise; a store credit will be automatically applied to your account within 7 days.
If you have any questions about whether a product can be returned, please call us before ordering.
Suspected or Actual Damage If Shipped by Truck Freight or White Glove
- Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
- If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
- If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
Items NOT Eligible for return or exchange:
- Made to order
- Autographed memorabilia
- Game used items
- Personalized ( Can be returned if it's an error on our end.) (Can't Be Cancelled )
- Products that were assembled or modified
- Framed Items ( Can be returned if it's an error on our end.) (Can't Be Cancelled )
- Inscribed items ( Can be returned if it's an error on our end.) (Can't Be Cancelled )
If you ordered an item between 01/01/2021 - 10/6/2021. We can only issue store credit for only the value amount of the order that is cancelled , returned and unshipped orders. We well not be issuing refunds to card.
Return Number - No returns will be accepted without a return number. Please call contact us to obtain the return number. Items sent back to the corporate office without an return number may be assessed a shipping charge as these items need to be returned one of many shipping locations. The shipping assessment will be deducted from the price of the product returned, if that item is deemed returnable with no return number.
Autographed Memorabilia – We pride ourselves on providing 100% authentic memorabilia. Every autographed item purchased is covered by our Lifetime Authenticity Guarantee.
Pre-Order Items – Items that are marked as "Pre-Order" are not eligible for cancellation prior to shipment due to contractual agreements made for specific athlete signings.
Custom Items - All personalized and customized pieces, including but not limited to: framed, personalized, inscribed, made to order and custom products are not available for return (unless damaged in transit and reported within 48 hours of delivery).
Damaged Orders - Returns and exchanges for damaged goods are accepted within 48 business hours of item delivery. A damage claim number can be obtained from a representative via phone or chat. In the unlikely event of a damaged item, a replacement item will be sent, store credit issued, or refund may be applied. We will pay for all shipping costs in a damage event. Damaged items must be held by the customer with the original packaging, so it can be inspected for reimbursement. Products are signed off by representatives in the shipping warehouse before packaging for quality assurance; in some cases, we may ask for a digital image of your product to investigate the damage.
Lost Orders - Lost in transit orders must be reported to us immediately. An investigation will be initiated and upon the conclusion of that investigation a new item may be shipped to the customer. Please, use the tracking number to monitor your order. If an order is not reported lost to our company within 10 business days of delivery, there will be no recourse for reimbursement.
Shipment Times and Guarantees - Please, note the processing time on your item, and consider that in addition to your chosen delivery method. No shipment is guaranteed to arrive by any given date unless there is a promotional shipping guarantee at the time of your order. An order received later than the desired date because processing time was ignored is not eligible for store credit.
Athlete Signatures - All autographed items are guaranteed authentic. Due to human element, signature size and position may vary slightly from item to item.
Errors - Fees incurred to us because of address key-in errors by the customer will be charged to the customer. Product omissions and errors from us must be reported within 10 days of order placement. Many of our systems are automated by our inventory system. If an item has an incorrect title, image, or price, an agent will contact the customer as soon as possible for notification of error. We are not liable for these technical errors and will not honor the sale of erroneous prices or titles. If the customer receives more items than paid for, (i.e. customer paid for 1 signed baseball and receives 2), the customer must contact us immediately to request a prepaid carrier pickup of item(s). We reserve the right to take legal action to reclaim property against any party uncooperative and refusing to return property which has no receipt records of payment.
Separate Shipments - Please note, due to our large inventory, some items may ship from multiple locations shipments may arrive on different days. Orders are shipped as they are packaged to ensure fast delivery.
Canceling your order – If you decide to cancel your order, immediately contact us with your order number and the item you wish to cancel. A cancelation request will be submitted to the warehouse your product(s) ships from. Cancellation requests are not confirmations. Custom Framed merchandise cannot be cancelled. If your item is packaged and labeled it cannot be canceled, please, follow return instructions if you would like to return the package.
Holiday Return Policy - Customers who order and disregard the suggestion at checkout to use expedited delivery as per the holiday shipping policy will not be eligible for the guaranteed promotions. Suggested shipping method is a service provided to the customer and is clearly displayed at checkout. This is the only way to guarantee holiday delivery. If shipping times need to be clarified please call or email a representative.
Gift Certificates - Gift certificates are non-refundable purchases. Certificates can either be mailed or emailed.
Coupons and On-Sale Items - Coupons typically cannot be combined with items that are marked on sale. One coupon may be used per order if applicable; multiple coupons cannot be combined. If your item(s) from an existing order has been marked on sale, Truesportsfan.com will honor the new sale price if your purchase was within 7 days prior to sale in the form of store credit. Eligible items for credit must be exact item and in stock at time of request.
All custom orders, including custom framed photos and jerseys, Game Used and Game Issued Items, Vintage Items Signed and autographed memorabilia, Any items that have been used, modified or damaged by user.
To start your return process click here:
Start Your Returning Here